Refund policy

SAE it Designs

Effective Date: October 10, 2026

At SAE it Designs, every product is made to order just for you. We work with professional print-on-demand fulfillment partners to create our apparel and accessories.

We want you to enjoy your purchase and understand our return and refund policies before placing an order.

Returns & Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for:

Changes of mind or buyer's remorse
Incorrect sizes selected during checkout
Incorrect colors or styles selected by the customer
Accidental orders that have already entered production
Personal preferences when an item matches its description

Please carefully review our product descriptions, size charts, and color options before purchasing.

This policy does not limit any rights available under applicable consumer protection laws.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, misprinted, or different from what you ordered, please email saeitco@gmail.com within 30 calendar days of delivery.

Include:

Your full name
Your order number
A description of the problem
Clear photographs showing the issue

We will review your claim and work with our fulfillment partner to determine the appropriate resolution.

For qualifying problems, we will provide a replacement at no additional cost or issue a refund, as appropriate.

How to Request a Refund or Replacement

Email saeitco@gmail.com within 30 calendar days of receiving your order.
Include your order number, a description, and supporting photographs.
Our customer service team will review your request and respond with the next steps.
If your request is approved, we will arrange a replacement or refund.

Return Shipping

Please do not mail products back without receiving authorization and shipping instructions from SAE it Designs.

For most approved manufacturing defects or incorrect items, physical returns are not required.

If a return is necessary, we will provide the appropriate return address and instructions. Customers will not be charged return shipping for approved claims caused by our error or a manufacturing defect.

Refund Processing

Approved refunds are issued to the original payment method.

After a refund is processed, it typically takes approximately 5–10 business days for the funds to appear, depending on your payment provider or financial institution.

Order Cancellations

Because products are made to order, cancellation requests must be submitted before production begins.

Email saeitco@gmail.com as soon as possible with your order number.

We will attempt to cancel your order if production has not started. Once production begins, cancellation requests generally cannot be accommodated.

Lost or Missing Packages

If your package is missing or has not arrived by the expected delivery date, please email saeitco@gmail.com with your order number.

We will investigate the shipment with the delivery carrier and fulfillment partner and provide an appropriate resolution if the package is confirmed lost.